Frequently Asked Questions
Everything you need to know about your Craft HQ experience.
What is the standard shipping timeframe for home decor items?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer international shipping?
Currently, Craft HQ ships to the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy for damaged or unsatisfactory products?
We offer a 30-day return policy. If your item arrives damaged or doesn't meet your expectations, please contact our support team to initiate a free return or exchange.
Are your handcrafted products sustainably sourced?
Yes, we prioritize eco-friendly materials and ethical manufacturing. Many of our wooden and textile products are sourced from certified sustainable suppliers.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.